What This Privacy Policy Covers
When you open an account with us, we collect the information needed to verify your identity, process your deposits and withdrawals, and keep your account secure. This includes your name, contact details, and payment method data — for example, the wallet reference linked to your Touch
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'n Go eWallet, Boost, or GrabPay transaction. We do not sell your personal data to third parties. Data is shared only where required to process a payment (such as a DuitNow or FPX transfer), respond to a support request, or comply with applicable legal obligations in
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Malaysia. Retention periods depend on the type of data: account records are kept for as long as your account is active and for a period after closure as required by law; transaction logs are retained in line with financial record-keeping requirements. Access to your data is
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restricted to authorised staff and payment processors operating under confidentiality obligations. Where local law permits, you have the right to request a copy of your data or ask us to correct inaccurate records.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.